1. Who is responsible
Controller: PT Rup Agency Vision, trading as Rupagency. Registered and operating address: Jl. Pantai Binaria, Kalibukbuk, Buleleng, Bali, Indonesia. Privacy contact: contact@rupagency.com or +62 881-0379-81956.
2. Data we may receive
- Contact and identity information you send by email, WhatsApp or another chosen channel, such as your name, business, email address, telephone number and role.
- Project information, messages, files, requirements, budgets and other content you choose to share.
- Limited technical and security information processed by the hosting and delivery infrastructure, such as IP address, request time, browser or device information and requested URL.
- A language preference and acknowledgement of the privacy notice stored locally in your browser.
3. What the website does not currently do
The website has no account registration, newsletter form, advertising pixel or audience analytics tool. It does not sell personal data. Clicking WhatsApp, Google Maps, App Store, Google Play or another external link takes you to that provider, whose privacy terms then apply.
4. Why we process data
- To answer enquiries and take steps requested before entering a contract.
- To prepare proposals and deliver agreed agency, design, development, content or marketing services.
- To maintain website security, prevent abuse and diagnose technical problems.
- To keep business, accounting and contractual records and meet legal obligations.
- To establish, exercise or defend legal rights.
5. Legal grounds
Depending on the context, processing is based on steps taken at your request before a contract, performance of a contract, legitimate interests in operating and protecting the business, compliance with legal obligations, or consent where consent is specifically requested. You may withdraw consent without affecting earlier lawful processing.
6. Who may receive data
- Authorised Rupagency directors, staff and contractors who need the information for the relevant project.
- Website hosting, security, infrastructure and communication providers acting under their own terms or on Rupagency’s behalf.
- WhatsApp/Meta, email, map, app-store or other providers only when you choose to interact with those services.
- Professional advisers, accountants, insurers, courts, regulators or authorities where reasonably necessary or legally required.
7. International processing
Rupagency is established in Indonesia and uses international technology providers. Information may therefore be processed outside Indonesia. Where transfer rules apply, Rupagency will use an available lawful mechanism, assess the receiving country or safeguards, and limit information to what is necessary.
8. Retention
Enquiries that do not become projects are normally retained for no longer than 24 months after the last meaningful contact, unless a longer period is needed for a dispute or legal obligation. Client, contract and accounting records are retained for the period required by applicable law and legitimate business needs. Browser preferences remain until you clear them or use the cookie settings control.
9. Your rights
Send a request to contact@rupagency.com. Identity may need to be verified before information is disclosed or changed.
- Ask whether Rupagency holds personal data about you and request access.
- Request correction, deletion or restriction where the law provides this right.
- Object to certain processing and withdraw consent where processing relies on consent.
- Request portability where applicable.
- Complain to a competent data-protection authority.
10. Security and children
Reasonable technical and organisational measures are used to protect information, but no internet transmission can be guaranteed completely secure. This business website is not directed to children and Rupagency does not knowingly seek personal data from children through it.
11. Changes
This notice may be updated when the website, suppliers or legal requirements change. The date above identifies the current published version.